DVW Consulting supports companies within the hospitality and leisure industry on both the strategic as well as the operational level. The assignments are mainly within the fields of strategic planning and reorientation, (re)organisation, management and leadership development, improving the customer experience and increasing profitability.


Core elements

> The focus first goes to improvements that have a short-term effect, then issues that pay off in the longer term are addressed.
> The whole organisation is always considered, so that a solution within one domain does not have negative effects on other domains.
> Objectives, predefined results and measurement criteria are clearly defined, as are the roles of all those involved in a project.

Practical

> During an intake interview, the reasons and context for the consulting project are discussed, as well as the initiatives the organisation has already taken and their results.
> In addition, the goals the organisation has in mind, the results the organisation wants to achieve with the project and how this can be measured are discussed.
> On this basis, a proposal is drawn up for the content and timing of the project.
> After validation of the proposal, a complete overview is drawn up with the goals, intended results and measurement criteria.

For an audit of an organisation, we have developed the JourneyMaximizer. The Journey Maximizer is a scan of the guest journey, viewed from the perspective of both the guests and the company. From the analysis come recommendations to improve the entire customer journey as well as to increase revenues within the entire journey. A series of improvements come out that pay off in the short term, as well as things that have a longer-term effect.

Investment

> A tailor-made proposal is always made for consulting projects.
> The investment for the scan, analysis and recommendations via the JourneyMaximizer is 2,800 euros VAT excl.